BPOs concentrating on staff retention

BPOs concentrating on staff retention

Indian BPO industry which creates million of jobs is planning to offer employee friendly policies to retain the top employees and face the stiff competition from its competitive firms with job enrichment and innovative pay structures to arrest high attrition levels. It is noted that attrition levels in this industry is in the range of 30 to 55 per cent and Attrition levels in BPO industry is much higher compared to many other industries and today we see this rate tottering at around 50-55 per cent noted by top HR expert.

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