If you are looking for a job in call center it require lot of communication and social interaction skill to get jell with the team and reach the team targets. It is very important to interact with colleagues, peers, business clients and associates. Today many of the originations offering flexible work schedules and hifi work place culture along with tons of work place benefits with good pays to attract the next generation employees to join their organization. There is a significant growth for the employees of call center industry. A candidate with basic qualification of graduation can start their career as a call center employee and work in their way till they reach senior positions and plan for a full fledged career.
If you have decided to start your career as call center employee then make ensure that you have good communication skills and experience matching with the field. Working at a call centre basically demands good knowledge of technologies and processes and expertise in customer management. Having good skills and academic qualification not only help you to reach your goals but having some additional skills will help you to stand apart from the crowd. When you get the interview call for call center job then prepare well for the interview and get relaxed and show your confident levels to achieve the target. Check these interview questions to get qualify in an interview:
Tell about yourself?
What will your referees say about you?
What has been your biggest failure?
How could you improve yourself?
What are your career aspirations?
Where do you see yourself 5 years from now?
How do you deal with criticism?
Describe an instance where your work was criticized
What is the difference between a manager and a leader?
Tell us about your best/worst manager.
How do you rate your verbal communication skills?
Do you think you will be able to work in a team?
Do you think you can work under pressure?
Are you ready to work in shifts/rotational shifts?
How to impress a customer?
What will you do if a customer turns aggressive/abusive?
How long are you willing to stay with our organization, if employed?
Why do you want to work in a call centre?
What is the difference between a BPO and a call center?
What do you know about a BPO/KPO? What makes them different?
What is back office?
What is the difference between inbound and outbound process?